Shipping & Policies

Shipping

Processing time

The time I need to prepare an order for shipping varies. For details, see individual items.

Customs and import taxes

Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.

Payment Options

Secure options
  • Accepts Etsy gift cards

Returns & Exchanges

I gladly accept returns and exchanges

Just contact me within: 14 days of delivery

Ship items back to me within: 30 days of delivery

I don't accept cancellations

But please contact me if you have any problems with your order.

The following items can't be returned or exchanged

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:

  • Custom or personalized orders
  • Perishable products (like food or flowers)
  • Digital downloads
  • Intimate items (for health/hygiene reasons)

Conditions of return

Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

Frequently Asked Questions

Custom and personalised orders

Looking to personalize cacti with a specific flower or type of pot? Contact me to arrange for a custom order!

Care instructions

Cacti require periodic dusting or a vacuum to remove dust, but that's it! No watering needed, and a lifetime guarantee they will always look just as cute as the day you bought them!

Gift wrapping and packaging

Ordering for someone else? Send me a note and I'll happily gift wrap and send along a personalized note!

Wholesale availability

Kelsea Knits products are available for wholesale and large orders. Contact me to discuss your needs, timelines, and pricing.

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